Foundational Guest
The Foundational Guest Certification is designed for individuals who work with the Guest product suite. These Toasters are responsible for configuring the platform, managing online ordering systems, administering gift card services, and addressing basic troubleshooting needs. Ideal candidates for the certification are those looking to solidify their knowledge of Guest products to improve operational efficiency and customer service.
Skills / Knowledge
- foundational
- Guest
- Certification
- configuring the platform
- managing online ordering systems
- administering gift card services
- addressing basic troubleshooting needs
- Articulate the setup process of 3rd party offerings
- Understand delivery workflows
- Troubleshoot Order & Pay and the associated modules
- Understand Order & Pay and the associated modules
- Effectively communicate Toast's array of add-ons and subscriptions
- Assist customers with the Gift Card and Loyalty