Jay Garcia
The Rising Devices Assessment validates Toasters expertise in assisting restaurant operators with Toast's hardware solutions. This assessment demonstrates proficiency in navigating handheld devices, point-of-sale terminals, accessories, and kitchen display systems to enhance operational efficiency. Successful Toasters will be equipped to provide exceptional support and troubleshoot hardware issues, ensuring a seamless experience for customers.
Skills / Knowledge
- Credential
- Network Foundations
- Terminology
- Components
- Protocol & services
- Access Points
- Ethernet
- Network Configuration
- Network Management
- Self-managed Networks
- Terminals
- Install requirements
- Assignment of DHCP vs. Static
- IP Addresses
- Salesforce
- Usage Reports
- Device Status
- Device Reports
- Network Management Page
- Common Tools
- Hardware
- Meraki
- Unifi
- Pronto
- ARP table
- Navigating Dashboards
- RMA Policies and Processes
- RMA Requests
- Returns
- SLAs
- Discounts
- Get Help function
- Managing Field Service Requests
- Credit Memos
- basic cable tracking & Port Map definitions
- Troubleshoot & resolve Network Loops
- Troubleshoot & resolve common issues
- Switches
- Wallports
- Offline mode
- Set up
- Handheld/WiFi Connectivity
- offline
- Troubleshoot Prep Stations
- Assessment
Issued on
June 5, 2025
Expires on
Does not expire